Best Online Casino Customer Support (Malaysia) | Ugrado Annual Award 2022

Nominees For Best Customer Support Award Malaysia 2022 | Ugrado Annual Award 2022

An attentive and helpful customer support team is critical to solve any players' issues that arise. After all, player satisfaction is key to maintaining a successful player rate. Below are the Ugrado’s top picks for the Best Customer Service Award 2022.  For more information about the Ugrado Annual Award 2022, including a full list of award finalists and nominations, please visit here 

Best Customer Support Award | Ugrado Annual Award 2022

To Ugrado, the criteria for the final winners of Best Customer Support Award are as follows:

• Customer Support Method: Multiple online support channels to contact the customer support team (live chat, email or telephone）
• Helpfulness: Friendly and knowledgeable to solve any issues in a matter of seconds.
• Professionalism: Professional and good attitude when reaching out.
• Response Time: Fast response time Overall Service

Best Customer Support Top 5 Review | Ugrado Annual Award 2022

Here are the finalists for the Top 5 Best Customer Support reviewed and picked by Ugrado review team. 

ECLBet | Customer Support Response Time 00:00:15

• Average Estimated Response Time Taken: 00:00:15
• UAA Awards No: UA-2253225001

Service Feedback

• Professionalism: Yes
• Friendliness: Yes
• Grammartical Errors: No
• Appropriate Wording: Yes

ECLBet is one of the popular online sports betting platform in Asia, that offers a wide range of sports and events to bet on. Not to mentioned, ECLBet is one of the online casinos that provides excellent customer support.

• Various customer support channels: Live Chat, Telegram, Hotline and Email.
• 24/7 live chat service
• Total response time : 15 sec
• Live chat agent is dependable and able to provide well-explained answers (Deposit limit and promotion issue) in less than 10 minutes.
• The reply tone is friendly and possesses understanding on how to handle technical issues.
• One of the best parts is that users are able to choose a language before going into the chat, which is very convenient to users.

LV8888 | Customer Support Response Time 00:00:48

• Average Estimated Response Time Taken: 00:00:48
• UAA Awards No: UA-2222888801

Service Feedback

• Professionalism: Yes
• Friendliness: Yes
• Grammartical Errors: No
• Appropriate Wording: Yes

Another online casino with best customer support will be LV8888. LV8888 was established in 2014 and is known for its competitive odds and trustworthy online betting platform. LV8888 offers a wide range of sports to bet on, including football, basketball, tennis, and more. It also offers live casino games and variety of slot games.

• Different support platforms: Live Chat, WeChat, Telegram, Skype, and Email.
• 24/7 live chat with real person representative, connect under 50 seconds.
• Total response time: less than 5 minutes.  (When asked about a new promotion, the agent was able to explain in detail, along with the promo url to direct the user immediately, indicating a quick and quality resolve time.) 

TFBO | Customer Support Response Time 00:00:56

• Average Estimated Response Time Taken: 00:00:56
• UAA Awards No: UA-22062501

Service Feedback

• Professionalism: Yes
• Friendliness: Yes
• Grammartical Errors: No
• Appropriate Wording: Yes

TFBO is one of the brand new online casino in Malaysia and Singapore variety of games to play, from slots up to Blackjack and roulette.

 

• Different types of customer support platforms: Live Chat, WeChat, Hotline, Email and Telegram.
• The live chat system is well organised, where users can enter username, select preferred language and issues before chat.
• Helpful & friendly live chat agent: greetings and promo reminders have been sent to make users feel welcome.
• Total response time: less than 4 minutes: the instructions given are cwhich is a very attentive action. Overall it is a very delightful user experience.lear to solve the deposit limit issue,  the agent even explains the deposit step before further asking.

96M | Customer Support Response Time: 0:00:51

• Average Estimated Response Time Taken: 00:00:51
• UAA Awards No: UA-2296301

Service Feedback

• Professionalism: Yes
• Friendliness: Yes
• Grammartical Errors: No
• Appropriate Wording: Yes

96M is one of the Malaysia's largest and most reputable online casino. 96M is known for it's live betting options, mobile app platform and range of promotions.

 

• Customer support channels: Live Chat and WhatsApp ( it could be that they prefer quality over quantity to provide the best support.)
• Clear and quality live agent replies: even notified the waiting time so users can prepare for the wait.
• Total response time: less than a minute: When asked about the most played Live Casino, although the agent does not have the exact answer, she still tries the best to analyse and help users to sort it out. And when it comes to free demo game requests, the agent is so smart to cross-share the current bonus with T&Cs, to satisfy the user’s preference.

Winclub88 | Customer Support Response Time: 0:00:29

• Average Estimated Response Time Taken: 00:00:29
• UAA Awards No: UA-2239432128801

Service Feedback

• Professionalism: Yes
• Friendliness: Yes
• Grammartical Errors: No
• Appropriate Wording: Yes

Winclub88 is one of the top online casino platform in Malaysia, provides wide range of betting options, and is known for its user-friendly interface, competitive odds, and excellent customer service. 

• 24/7 live chat and email.
• Total response time: less than 30 seconds (Ugrado review team has asked about the deposit limit and free demo game, the agent able to resolve the issues with a clear instruction, along with visuals to increase the understanding. )
• Positive live chat agent attitude:  makes users feel appreciated and satisfied with the overall help.
• Able to choose preferred language and issues category to connect to the chat instantly.

Conclusion

Online casinos rely on player satisfaction and excellent customer service that make players feel appreciated and emotional connections to stay. There are many excellent customer support services in the online casino Malaysia, but in Ugrado, we only show you the best of the best, it’s all about finding the best fit. Continue to find out more about the 2022 Ugrado Annual Ranking, including a full list of other award finalists and nominations.