- Games:1000+
- License:Present
- Support:Live Chat, WeChat, Telegram, Mobile Number
- Launched:2017
- Game Type:Sports, Esports, Live Casino, Slots, Poker, Fishing, Lottery
- Social mediaFacebook, Instagram
- Bonuses:Welcome Bonus, Cashback, Reload Bonus, Cash Rebate, Rescue Bonus
- VIP Program:Available
- Min deposit:RM20
- Min withdrawal:RM50
- Currencies:MYR
- Methods:Grab Pay, Shopee Pay, Boost Pay, Touch'N Go eWallet, Tether, Bank Transfer, DuitNow, VaderPay, EeziePay, PayEssense P2P
Pros
- Huge selection of game choices.
- Clean and clear website UI for easy navigation.
Cons
- Lacks of customer care and follow up.
- Bad website speed index and performance score.
Website Usability & Securities
System Loading Speed
Speed index for mobile version is over 15.6s which is considered bad while for desktop version is 4.3s which is considered bad as well. Performance score for mobile version is 27 while for desktop version is 43.
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Initial Webpage Loading Speed
Average time taken for Desktop to load the page is around 5s. Average time taken for Android to load the page is around 5s. Average time taken for iOS to load the page is around 4s.
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- System Loading Speed
- Initial Webpage Loading Speed
- App & Languages
- Securities
Registration & Customer Care
Registration
Average time taken for Desktop to fully register an account - 1min 13sec. Average time taken for Android to fully register an account - 1min 20sec. Average time taken for iOS to fully register an account - 1min 41sec.
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- Registration
- Welcome Messages
Customer Service
Solution
1st question - Simple answer without further explanation. 2nd question - Answered & provided other suggestion.
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- Response Time
- Solution
Games Performances
Game Access Time
Average game loading time for Desktop is 33sec. Average game loading time for Android is 51sec. Average game loading time for iOS is 39sec.
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- Game Categories
- Game Providers
- Game Access Time
- Overall Game Experience
Bonus & Payment Methods
Bonuses
Welcome bonus 100% for Sportsbook & Slot games, 50% for Live Casino. Daily reload 10% for all games. Special offer for Sportsbook & VIP program available.
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Deposit
Average deposit time taken is 30 seconds. 4 deposit methods are available which are E-wallets, Bank transfer, P2P transfer and Crypto transaction.
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Withdrawal
Average withdrawal time taken is 1 minute 40 seconds. 2 withdrawal methods are available which are E-wallets and Bank transfer.
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- Deposit
- Withdrawal
Overall Summary
Throughout Ugrado reviews, U88 scored 3 stars overall. U88 is rising to be the top online casino market in Malaysia. U88 is rich in wide variation of game contents. However, the lack of customer care needs to be strengthened. In conclusion, Ugrado definitely recommends players to try U88 if the player wishes for a long lasting and trustable platform.
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